Refund policy
Thank you for shopping with KI Hair, the online store of Kirsten Imani Hair. Please read this policy before placing your order.
No Refunds
All sales are final. We do not offer refunds on any purchase made through our online store.
Exchanges
- Exchanges are accepted within 14 days of the delivery date.
- Products must be unused and unopened, in their original packaging and in the same condition as received.
- To request an exchange, email orders@shopkihair.com within the 14-day window with your order number and the item you would like to exchange. Once your request is approved, we will send return instructions.
- Customers are responsible for return shipping costs, unless the exchange is due to our error or a defective product.
- Exchanges are subject to product availability. If the item you request is unavailable, we may offer an item of equal value or store credit.
- All returned items are inspected on arrival. Items that have been opened, used or altered are not eligible and will be sent back to you at your cost.
Damaged, Defective Or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us at orders@shopkihair.com within 3 days of delivery with your order number and photos of the item. Once reviewed, we will arrange a replacement or the correct item at no cost to you.
Cancellations
Orders cannot be cancelled or changed once they have been placed. Please review your order carefully before checking out.
Color
We make every effort to show our products' colors accurately, but colors may look different depending on your screen.
Care
Please follow the care instructions provided with your hair. Damage caused by improper care or use is not covered.
Questions? Contact us at orders@shopkihair.com.