Shipping policy
Thank you for shopping with KI Hair, the online store of Kirsten Imani Hair. Please review our shipping policy before placing your order.
Processing Time
Orders are processed within 3 to 5 business days after payment is received, excluding weekends and holidays. Processing may take longer during peak seasons, and we will let you know if your order is delayed.
Shipping Times
- Standard Shipping: 5 to 10 business days after your order ships.
- Expedited Shipping: 1 to 3 business days after your order ships.
Shipping options and costs are shown at checkout and are based on your destination and the method you choose.
Order Confirmation And Tracking
You will receive an email confirmation when your order is placed, and a shipping confirmation with your tracking number once it ships.
Shipping Restrictions
- We currently ship within the United States only.
- We do not ship to P.O. boxes. Please provide a physical address.
Address Accuracy
Please make sure your shipping address is complete and correct. We are not responsible for orders that are delayed or misdelivered because of an incorrect address. If a package is returned to us because of an incorrect address, additional shipping fees will apply to reship it.
Lost Or Stolen Packages
We are not responsible for packages that are lost or stolen after delivery. If you believe your package is lost in transit, contact the carrier and email us at orders@shopkihair.com so we can help.
Delays
Delivery times are estimates. Delays caused by carriers, weather or other events outside our control may occur.
Questions? Contact us at orders@shopkihair.com.